Privacy Policy

Addicted To Fabric is committed to protecting your privacy. You will only be asked for information that is relevant to your transaction.

We are committed to protecting your privacy and ensuring the security of your personal information gathered by us. . Except where data is transferred as part of the sale of a business, we do not sell, rent or transmit any of our customer's personal information or email address to other people, companies or organisations.

When enquiries are emailed to us, or details provided to us for access to our website, we store the question and the email address information so that we can respond electronically. We will not obtain information that will allow us to personal­ly identify you when you visit our site, unless you chose to provide such information to us.

If you have provided your Credit card information as part of the online shopping process, it is obtained via secure server and is used only to process your payment.

What information is collected?

We may collect information from you (including name, address, telephone number, email address and, if required, credit card details, as well as a record of your purchases) when you:

  • Place an order with us by, fax, email or website
  • Return or exchange products
  • Enquire about our products or subscribe to our mailing list or email newsletter
  • Receive a gift ordered by a third party

How’s it used?

We want to do our best to ensure you receive just what you have ordered. With this in mind, we use the information we collect to:

  • Process and keep track of your order
  • Respond to your queries and service requests
  • Contact you, if necessary, to update you on the status of an order
  • Send you our email news and offers, only if you opt to receive it

How is it protected?

Our website uses industry standard security protocol Secure Sockets Layer (SSL) to encrypt sensitive information, including your credit card number, as it passes through ‘eWay’, our chosen secure payment gateway. Also see http://www.eway.com.au

How do we use email addresses?

When you provide us with your email address, we may contact you by email if required to process your order or to respond to any other request for service or information.

We will not send you promotional emails (e.g. our newsletter), unless you have agreed to receive them by joining our members list and opting in to receive information. Instructions on how to unsubscribe are given below.

Changes to this Privacy Policy

We may make changes to this Policy from time to time. We will notify you of substantial changes to this Policy either by posting a prominent announcement on our site and/or by sending a message to the email address you have provided to us that is contained within your user settings.

No Guarantees

While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data.

Addicted To Fabric will have no liability for disclosure of information due to errors in transmission or unauthorized acts of third parties. In addition, Addicted To Fabric will release specific information about you to comply with any valid legal process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if there is an attempted breach of security or a physical threat to you or others.

At Addicted To Fabric we aim to ensure that your personal information is accurate, complete and up to date. If you believe that we do not have accurate, complete or up to date information about you, please contact us and we will use all reasonable steps to correct your personal information.

Privacy Act

Addicted To Fabric’s Privacy Policy is in accordance with the National Privacy Principles contained within the Commonwealth of Australia’s Privacy Act found at http://www.privacy.gov.au/law/act.

Who to contact for further discussion

Jenny Adams
02 6282 4494